Responsible Gaming

Every form of gambling carries the risk of financial loss. No betting outcome is ever guaranteed, and no strategy eliminates that risk entirely. Responsible gambling starts with accepting this fact before placing any bet.

Basswin platform and app encourages all players to approach gambling as a leisure activity with a fixed budget, not as a way to generate income. Staying in control of how much time and money you spend is the foundation of safe play.

Several tools are available directly through your account to support responsible behaviour:

• Deposit limits allow you to cap how much you fund your account within a set period;
• Session time limits help you monitor and restrict how long you play in one sitting;
• Loss limits prevent your losses from exceeding an amount you have defined in advance;
• Reality checks send periodic reminders of how long you have been active in a session;
• Self-exclusion gives you the option to block access to your account for a chosen period;
• Cool-off periods offer a short break from gambling without a full account closure.

These tools are designed to keep gambling within boundaries that suit your personal circumstances. Using them proactively is a sign of informed and responsible play.

Gambling addiction is a serious condition that can develop gradually. It is important to be aware of the warning signs early, so that appropriate action can be taken before harm escalates. The following indicators may suggest that gambling has become problematic:

• Spending more money on gambling than you can afford to lose;
• Chasing losses by placing further bets to recover money already lost;
• Feeling restless, irritable, or anxious when not gambling;
• Neglecting work, family, or social obligations because of gambling activity;
• Borrowing money or selling possessions to fund betting;
• Concealing your gambling habits from people close to you;
• Continuing to gamble despite repeated attempts to stop or cut back;
• Using gambling as a way to cope with stress, anxiety, or low mood;
• Spending increasing amounts of time thinking about gambling;
• Experiencing financial difficulties that are directly connected to gambling.

If several of these signs apply to your situation, it is strongly advisable to seek professional support. Gambling addiction responds well to treatment when identified early.

Taking proactive steps can help prevent gambling from becoming harmful. The following recommendations are provided to support players in maintaining healthy habits:

• Set a strict budget before you start and stick to it, regardless of results;
• Use the account tools available on the platform to apply deposit, loss, and session limits;
• Take regular breaks during play to assess how you are feeling;
• Avoid gambling when you are tired, stressed, or under the influence of alcohol;
• Keep track of the time and money spent on gambling each week;
• Avoid using gambling as a substitute for social interaction or emotional relief;
• Do not chase losses by increasing your bets after a losing streak;
• Talk openly with someone you trust if gambling is causing concern;
• Consider a self-exclusion period if you feel your habits are becoming difficult to manage;
• Seek professional help without delay if gambling is affecting your financial or mental wellbeing.

Applying even a few of these steps consistently can make a meaningful difference to how safely you engage with gambling.

A number of dedicated organisations in the United Kingdom provide free, confidential assistance to those affected by gambling addiction. Reaching out to these services is a positive and courageous step.

• GamCare – offers a free helpline, online chat, and counselling services for anyone affected by gambling harm: www.gamcare.org.uk;
• GamblersAnonymous UK – a peer support network for individuals seeking to stop gambling: www.gamblersanonymous.org.uk;
• BeGambleAware – provides information, advice, and access to treatment services across the UK: www.begambleaware.org;
• GamStop – a free national self-exclusion scheme for online gambling sites licensed in Great Britain: www.gamstop.co.uk;
• NHS Northern Gambling Service – specialist NHS treatment for gambling disorder across England: www.northerngamblingservice.nhs.uk;
• Gambling Therapy – global online support in multiple languages, including services tailored to UK residents: www.gamblingtherapy.org.

All of the above services are independent, confidential, and available without charge.

Any player who is concerned about their gambling behaviour is encouraged to contact the Basswin support team directly. The team is available to assist with activating account controls, processing self-exclusion requests, or simply providing guidance on the tools available. Support can be reached through the following channels:

• Live chat – available directly on the Basswin website for immediate assistance;
• Email – players can submit a written request or query to the dedicated support address found in the Help section of the site;
• Help Centre – a library of articles and step-by-step guides covering responsible gambling tools and account settings.

All requests related to responsible gambling are treated with full confidentiality and processed as a priority.